Omotenashi: Japanese café hospitality and its impact on the customer experience

CuriositiesBy Javier Romero12 de February de 2026Leave a comment

Hospitality in Japanese cafés is encapsulated in the concept of omotenashi. This term reflects exceptional customer care, where every detail is looked after so that the visitor feels valued. We will explore the origin of this concept and its application in Japanese cafés. Coffee Sapiens highlights how the staff’s attitude and specific practices embody this…

Should you remove the espresso crema: yes or no?

CuriositiesBy Javier Romero6 de February de 2026Leave a comment

Espresso crema is a fundamental aspect of the coffee experience. In this article, its formation, characteristics, and the influence it has on flavor perception will be explored. Through a detailed analysis, we will address the debate over whether the crema should be removed and the different perspectives on the matter. Coffee Sapiens offers a comprehensive…